When do you deliver?
Farmaround is a weekly organic home delivery service covering the Greater London area as well as Brighton and some of the Home Counties. Once you have placed an order we will deliver to you automatically at your desired frequency - weekly, or fortnightly - or you can of course just have one-off orders as and when you like. If you place a regular order, you are under no obligation and you can suspend or cancel at any time.
We deliver to different postcodes on different days of the week. Click here to find out when we deliver to your area and who your driver is. To beat the traffic our drivers deliveries start at around 9pm and can continue until the early hours depending on the size of the round. At present we cannot give you a precise delivery time. But once your driver has allocated your position in his or her round, it will be at a similar time each week. We deliver throughout the year including on Bank Holidays except for the Christmas period when we stop for the week between Christmas and the New Year.
What if I live outside your delivery area?
Please use the contact form to give us your details and we will contact you when we move into your area.
What if I'm not at home to receive my order?
If you are not at home, or asleep, when your driver arrives, he will leave your order in a safe place which you can specify, such as in your porch or in your garden, behind a wall etc. If you have not given us instructions, your driver will leave it in the most sensible place he can find and put a note through your door as to its whereabouts.
What are your office hours so that I can speak to someone?
Our office hours are 8am - 12pm Monday to Thursday and 10am - 2pm on Fridays . Outside these times you can leave a message on our answerphone, or email and we will contact you as soon as possible. Our phone number is 01748 850700 and our email address is [email protected]
Is there a minimum order?
There is a minimum order of £12.50. The basis of your order will be fruit and/or vegetables to which you may add extras as you wish. There is a flat rate delivery charge of £2.99.
Can I change my order whenever I want to?
Yes. Farmaround is a flexible service. You can change your order or frequency of your orders as and when you want, increase the size or the frequency of your deliveries, either on a temporary or a regular basis, we'll promptly amend your order.
Can I stop and start the service whenever I want?
Yes. If you are away on holiday or business, or simply find that you have enough produce left over from your last delivery, you can suspend your orders for any length of time that's convenient for you.
What if I don't like the produce selections?
The contents of farmaround bags vary each week according to the season and we have lots of different bags to choose from. But if what you want does not appear to be available on this website, please contact us and we'll do our best to meet your requirements. Any feedback on our selections is always appreciated. Though we do have our bespoke Pick Your Own bags where you can choose your own contents.
What if I want extra amounts of certain fruits or vegetables?
We sell some items separately, for example: potatoes, carrots, onions, mushroom, tomatoes, apples, pears, bananas and oranges. You will find them in the shop.
What if there are certain fruits and vegetables I don't want?
That's fine. When you place your order you can enter your dislikes and we will endeavour to replace these with things you do like. We also have a swap facility where you can swap out and swap in a number of items.
What happens if some of my produce is damaged when I receive it?
Your satisfaction is paramount. If you receive any produce from us which is damaged or for any reason you are not entirely happy with, we guarantee to refund you with no quibbles. If you're not happy, we're not happy ! Just email us at [email protected] or call us on 01748 850700 for prompt assistance.
Where does Farmaround produce come from?
We work with lots of small, local organic producers in Suffolk and Cambridgeshire as well as Lincolnshire, Lancashire, Herefordshire and Devon. We also work with a small network of producers and cooperatives in the Mediterranean to bring you the very best and tastiest organic produce through the different seasons.
How do I know the produce is organic ?
Farmaround has only ever sold produce that is fully organic. We are certified by the Organic Farmers and Growers who are rigorous in their audits and in auditing our supply chain. Our organic certification number is UKP1818
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