Please read these terms and conditions carefully as they affect your rights and liabilities under the law. By placing an order with Farmaround Ltd. you are deemed to agree to these terms and conditions.
We reserve the right to revise these terms and conditions, so please check periodically for any changes. If you do not agree to any revised terms and conditions, please let us know. These terms and conditions were last revised on 24th October 2024.
 
Registration
To order from Farmaround you must be over eighteen years of age, or, if you are a business, you must be operated by a person over eighteen years of age. As a new customer, to order, you must first register with us, this is also known as 'setting up an account'. This account is not a credit account (see payment section below) although in exceptional circumstances we do accept other payment methods which you can discuss with us.
All details provided upon registration or at any other time should be correct and complete. Please inform us of any changes to this information.
 
Payment
We ask you to set up a payment method via the Stripe facility on this website. Using this Stripe facility your payment details will be held on a secure third party system. We will submit our request for payment to your bank within 24 hours. We cannot, however, accept any liability for how long it takes the bank to process the payment. Your account will be debited usually the next working day. 
If you need to cancel a box or 'take a holiday' from deliveries please if at all possible do so by the stated ordering deadline, this avoids unnecessary picking and waste. You can see what is due to be delivered in a given week by looking at your basket on our website.

If an order is cancelled after the deadline prior to your delivery you may still be liable to pay for the goods in full or in part depending on whether or not the goods have been dispatched. Please make any late cancellations directly with us by email. We reserve the right to suspend deliveries to you if payments for produce are not made.
 
Purchases
You will receive an order confirmation prior to delivery. Occasionally, we may take orders via email after the deadline. When we accept an order, we do that expecting we can fulfil that order. However, given the nature of fresh organic produce and logistics, we at times will have to make our own swaps and substitutions but do our best to keep this to a minimum. If we are unable to deliver an item we will usually replace it with an alternative which is not on your dislike list, or on rare occasions when an alternative is not available you will not be charged, giving rise to a credit, which may be offset against future orders. If this happens we will include a note in the box explaining the situation.

Delivery of Products
We will make delivery to the delivery address stated when you registered. Please ensure you update that address if you move house or would like it delivered elsewhere. Please make suitable arrangements to receive your delivery and give us appropriate instructions. We recommend that you specify a ‘leaving place’ to instruct us where you would like your order to be left if you are not at home. If your order is stolen or damaged there, then let us know so we can discuss full or part compensation. Any changes to your delivery address details must be made before our stated deadlines.
We will let you know which is your delivery day and will endeavour to keep this day the same. Occasionally, for various reasons it could change either temporarily or permanently, but we will of course keep you updated should this ever happen.

Please let us know of any problem with your deliveries as soon as possible. If the goods that arrive are damaged or you are not happy with the quality, we will credit you with no quibbles or replace the item(s), as you choose.
Please ensure that all produce is stored correctly after delivery. Fresh produce, except squashes, basil and bananas, store best in a cool place.
 
Cancellation rights 
You may cancel your registration with us at any time by email or in writing, please adhere to the usual deadline for cancellations.

Thank you for reading this, and welcome to Farmaround !